We are here to help you with any and all questions.
We are here to help you with any and all questions.
Select Popular Questions
Frequently Asked Questions
Chronic Ink was founded in 2008. It is most well known for 1) popularizing a Neo Traditional Asian tattoo style, 2) despite resistance, creating a place where young artists can apprentice and enter the tattoo industry meaningfully, and 3) constantly reinventing itself so it can avoid succumbing to the perils of time.
Chronic House is a reinvigorated aesthetic and model that continues to represents the core founding principle of Chronic Ink–that, in order for us to be truly fulfilled, we have to make meaningful contributions doing things we love.
The difference is that this time, not only are we pursuing tattoos as a medium, but we're extending our creativity and passion to jewelry.
It is a natural extension as we’ve always been one of the best in wearables. It only makes sense that if you trust us to mark you permanently, you’ll trust us to style you as well.
Our jewelry is designed by tattoo artists, and like tattoos, each piece is designed with love. We hope to create jewelry that is inspired by the best ideas in tattoos, treading the fine line between contemporary and timelessness, and bring you pieces that you’d be proud to wear now and pass later to your children.
Orders + Payment + Shipping
We accept Visa, Mastercard, and American Express, as well as payments by Apple Pay, Google Pay, PayPal, and Shop Pay.
You can create an account to check the status of your order. After you’ve set it up and logged in, go to “My Orders” and click the “Track Status” link. It’ll take you to the order tracking page, and you can download the Shopify app to get instant notifications.
Sorry, at this time, we don’t offer gift wrapping or notes.
Please see Refund and Exchange for more details.
North America (Canada, USA, Mexico)
All of Europe
South America (Argentina, Aruba, Brazil, Chile,Colombia, Peru)
Central America (Cayman Islands, Costa Rica)
Africa (Egypt, South Africa)
Asia (Hong Kong, Jordan, Indonesia, Malaysia, Philippines)
Oceania (Australia, New Zealand)
For deliveries outside of Canada, additional custom duties and fees may be charged. These will vary by country, so we cannot intervene or advise on what they might be. Please reach out to your local customs office for more information.
We will try to ship within 48 hours of ordering. We appreciate your patience during busier times, such as Black Friday, Christmas, and other major occasions.
Please note that we do not package or ship on weekends.
The delivery time depends on your location. Please see rough estimates below:
Canada: 2-8 business days
USA: 2-9 business days
Europe: 4-22 business days
South America: 4-22 business days
Africa: 4-22 business days
Asia: 4-21 business days
Australia: 4-21 business days
Yes! Spend over $150 CAD and we’ll ship to you (wherever you are) for free.
Refunds + Exchanges
Yes, if you request a refund within 30 days of receiving your order and your jewelry is in original condition (no wear or damage) and accompanied by all original packaging.
We do not refund shipping fees.
Yes, if you request an exchange within 30 days of receiving your order and your jewelry is in original condition (no wear or damage) and accompanied by all original packaging.
Please bring your jewelry, along with your order details, to one of our studios.
We only use nickel free, 14k solid gold for our jewelry. All our gold is ethically sourced and suppliers are supervised by the World Gold Council.Our gold is independently checked by approved assay offices.
Our jewelry is proudly and ethically made under Canadian supervision in Hong Kong and China.
The primary difference is in the thickness of the gold layer and the base metal used. Gold is a solid precious metal, while gold vermeil (pronounced “ver-may”) is a layer of gold over a base metal, often sterling silver.
Gold: When jewelry is described simply as "gold," it usually refers to solid gold, which is made entirely of the precious metal. Pure gold is typically too soft for most jewelry applications, so it’s often alloyed with other metals, such as copper or silver, to increase its durability and strength.
Gold Vermeil: Gold vermeil, on the other hand, is a specific type of gold plating. It consists of a base metal, often sterling silver, that is coated with a layer of gold. The gold layer must be at least 10-karat gold and be thicker than the very thin gold plating found on some jewelry.
Gold: In solid gold jewelry, the entire piece is made of the specified karat gold, whether it’s 14k, 18k, or any other karat.
Gold Vermeil: Gold vermeil, while not solid gold, has a significantly thicker layer of gold than standard gold plating. It is required to have a gold coating that is at least 2.5 microns thick. This thickness contributes to its higher quality and durability compared to regular gold-plated jewelry.
Gold: Solid gold is highly durable and resistant to tarnishing or discolouration. It can be worn daily without significant risk of damage.
Gold Vermeil: While more durable than standard gold-plated jewelry, gold vermeil can eventually wear down over time. The thicker gold layer provides better resistance to wear and tear, but it may eventually wear off, revealing the base metal beneath.
Gold: Solid gold jewelry is generally more expensive due to the higher gold content and value of the metal.
Gold Vermeil: Gold vermeil offers the appearance of gold at a more affordable price point compared to solid gold. It strikes a balance between quality and cost.
Although it is generally more resistant compared to gold-plated jewelry, gold vermeil jewelry can show signs of wear over time.
Our gold vermeil jewelry cannot be coated with a powder to ensure it doesn’t tarnish because it’s not mass manufactured. Those jewelry are moulded in a base of stainless steel, almost like a printing press, which is why they can be sold at a very low price point.
Our gold vermeil jewelry is made from the same process of gold jewelry: one by one, by hand. After covering the sterling silver base with a layer of gold, each piece is hand polished to give it the desired shine and finish. We make our jewelry this way because it is inspired by tattoos and designed with intricate details that cannot be mass manufactured.
With proper care and maintenance, you can enjoy your gold vermeil jewelry for years to come.
Product Information + Care
To measure your ring size accurately, you can follow these steps at home:
Method 1: Using a Ring You Already Have
Select a Ring: Choose a ring you already own that fits the finger you want to buy a ring for.
Measure the inside diameter: Place the ring on a ruler (that includes millimeters) and measure the inside diameter of the ring from one end to the other. Be sure to
measure across the widest part of the inside of the ring.
Find your size: Use a ring size chart or anonline ring size calculator to determine your ring size based on the inside diameter measurement you obtained. Match the measurement to the closest size on the chart.
Method 2: Using a Piece of String
Wrap a string around your finger: Take a piece of string or a thin strip of paper and wrap it around the finger you're purchasing the ring for. Make sure it's snug but not too tight.
Mark the length: Use a pen or marker to mark where the string or paper overlaps.
Measure the length: Using a ruler, measure the length from the end of the string or paper to the mark you made.
Find your size: Use a ring size chart or an online ring size calculator to determine your ring size based on the measurement you obtained. Match the measurement to the closest size on the chart.
Remember that ring sizes can vary slightly based on factors such as temperature and time of day, so it's a good idea to measure your finger at different times and under different conditions to ensure accuracy. If you're still uncertain about your size, consider visiting a local jeweler for a professional measurement.
Remove Before Activities: Take off your gold vermeil jewelry before engaging in activities that might expose it to excessive wear or potential damage, such as exercising, gardening, or doing heavy household chores.
Keep Dry: Avoid wearing gold vermeil jewelry in the shower, while swimming, or during activities that could make it damp or wet. Moisture can lead to tarnishing and discolouration.
Limit Contact with Sweat: Perspiration can affect the gold plating over time. Remove your jewelry during strenuous physical activities or on hot days when you may sweat more.
Avoid Contact with Harsh Chemicals: Remove your gold vermeil jewelry before swimming in chlorinated pools, using cleaning chemicals, or coming into contact with substances like perfume, lotion, and hair spray. These chemicals can cause the gold plating to tarnish or fade.
Clean Gently: Clean your gold vermeil jewelry regularly using a soft, lint-free cloth. Avoid abrasive materials, like paper towels or rough fabrics, as they can scratch the gold plating.
Store Properly: When you're not wearing your gold vermeil jewelry, store it in a cool, dry place away from direct sunlight. Use a jewelry box or pouch to prevent scratches and keep the jewelry from coming into contact with other pieces, which can cause friction and wear down the gold layer.
We offer a 3-year warranty on all of our jewelry, with the following exceptions:
Lost or misplaced items
Normal wear and tear
Damage caused by improper handling or storage
Each collection is specially designed by a tattoo artist and produced in limited quantities. Right now, we can’t guarantee that we’ll restock, and we don’t have a waitlist yet. So make sure you get your desired pieces ASAP.